Terms and Conditions


SIRET 751 429 937 00012

It is beforehand defined that the present conditions govern exclusively the sales of the website www.ganterie-laura.fr, which is Mrs. Laura AZEVEDO's exclusive property, and for orders placed via the on-line website. (Secure payment guaranteed)

Article 1-Objet
Unless otherwise specified, products sold via the site to www.ganterie-laura.fr are brand new.

Article 2 - Identification
Laura Azevedo
12 rue Keflavik
59510 Hem
Phone: +33 (0) 6 89 57 16 32 Price list  towards a motive / to see cost of your telephone operator
APE Code: 4791B

Article 3- Registration and Order validation
Products sold on www.ganterie-laura.fr are reserved for private individuals. www.ganterie-laura.fr reserves the right to modify its prices at any time if the rate of the VAT changes.
Product prices are set in Euro including taxes, and delivery is free of charge to continental France. For international deliveries, please check delivery rates.
Customers declare to have taken into consideration the present terms of sale before placing an order on the website.
Unless proved otherwise, the data registered on the website represents proof of all transactions between the seller and the customer.
The seller reserves the right to cancel or to refuse order.

Customers can browse this e-commerce website (www.ganterie-laura.fr) and place their orders. In order to be validated, the order must contain all required information. If the customer wishes to place an order, he will choose the various articles that he wishes to purchase and then has to click “Add to your shopping cart”. At any time, the customer can:
• See a summary of the products he selected by clicking "Your shopping cart".
• Continue his shopping by clicking the “Continue shopping” button.
• Finish browsing and order by clicking the “Place order” button on the Summary page.

Article 4-Prices
The seller reserves the right to modify prices at any time but products will be charged on the basis of the current price rates at the time of the order. All prices include tax.

Article 5-Deadlines
The orders registered on www.ganterie-laura.fr will be taken into account within 48 hours.
When a product is no longer in stock, the customer can send a message by filling in the “Booking an out of stock product” section and request the product by completing the form. When the product is no longer in stock, the delivery deadlines can go from 6 to 10 weeks, unless the product is no longer manufactured and in that case the customer will be refunded by www.ganterie-laura.fr by bank transfer or by check within thirty days.
In case of check payment, orders will be handled only after receiving and cashing the check.

Article 6 – Availability
Articles featured on www.ganterie-laura.fr are the ones which appear at the date and time of their viewing within the limits of available stock. Moreover, www.ganterie-laura.fr guarantees the availability of articles presented on the site. In case of unavailability during the handling of your order, the customer will be informed about this by www.ganterie-laura.fr at the time of registration. In the eventuality of a product’s unavailability after registering your order, we shall contact you by e-mail or by mail as soon as possible. Your order will automatically be cancelled and you will immediately be reimbursed if the amount has already been debited from your bank account. In case of unavailability of one or all the products contained in your order, repayment will be made by www.ganterie-laura.fr either by credit on the customer’s bank account or by check within thirty days.
In case of stock shortage, fire, water damage, annual vacation leave, riots, wars or any other unforeseen event, the delivery will be postponed in consideration of the product you have ordered. A new delivery deadline will be set and sent to the customer by e-mail, and in case the customer believes that the given delivery extension is too long, he is free to cancel the order and all undelivered products will be refunded.

Article 7- Delivery
Products are delivered to the delivery address that you indicated during the order handling and delivery is free for continental France. The delivery will come either by registered packaging or by Colissimo (approximately 48 / 72 hours from expedition for continental France). If you are absent at the moment of delivery, you will have 15 days to get back your parcel from your local postal office.
Official Colissimo fees for international delivery:
Overseas’ Departments: 11,85 €
European Union and Switzerland: 16,15 €
Eastern European countries (non EU), Norway, Maghreb: 19,80 €
Africa (except Maghreb), Canada, United States, Middle East: 23,20 €
Other destinations: 26,40 €
For deliveries outside the Euro zone, customs fees, exchange rates and other banking commissions shall exclusively borne by the customer. If the product is in stock, the delivery deadline will be less than 7 days. If the product is not in stock, the customer can always make a request via the contact form and a rough extension will be given by e-mail and if the product is removed from sale the customer will be quickly notified.
If the parcel returned to us due to an “incomplete or non-existent address", the return fees will be borne solely by the customer and deducted from your order when the refund is set-up.

Article 8- Payment
Accepted payment methods are the following:

a) Credit card
The fixed amount will be debited from your credit card when your order is registered.
Accepted credit cards: Visa, Mastercard, French Credit cards. Other types of credit or debit cards are not accepted.

b) Payment by check (delivery will be made 3 days after your check is cashed and products are subject to stock availability)
Please make your check payable to “Laura Azevedo – Ganterie Laura” and we strongly advise you to print out a copy of your order form.
Your check will be cashed upon arrival to our office.

c) Bank transfer (see FAQ for necessary details)
The only bank transfers that are accepted are those that do not include any fees for our company. The buyer has to indicate that he will bare all eventual fees relating to the transfer to their bank. Should the opposite occur, the seller reserves the right to cancel the order and in that case, the order will be refunded minus the expenses that the seller had eventually had to bare.
In case of bank transfer, the customer has to indicate the order number in his transfer form.
Secure payment: Payment of purchase is to be made by credit card: French Credit cards, VISA, MASTERCARD, e-card, via the secure payment website of Caisse d’Epargne. The customer has to supply the number of his card, its date of validity, as well as the visual cryptogram (the last three numbers registered on the back of the credit card). The bank account of the customer is debited at delivery. The amount debited is the one displayed in your shopping cart when the order was placed. To guarantee payment security, www.ganterie-laura.fr has adopted the secure payment system provided by Caisse d’Epargne via their SP PLUS PRO system.
This website uses a secure payment system, via the 3D Secure protocol, which allows encoding all bank information provided (credit card n°, expiry date and cryptogram) during their transmission to the network.
www.ganterie-laura.fr does not have access to your bank information. Once your payment is accepted by Caisse d’Epargne, an order confirmation is sent automatically to your e-mail address.
For deliveries outside the Euro zone, customs fees, exchange rates and other banking commissions shall exclusively borne by the customer.

Article 9 – Right of withdrawal
According to the article 2014-344 of the Consumer Code, the customer has the right to exercise his right to withdraw and return the delivered products (bearing all costs and via registered packaging) within 14 days after delivery was made.
The product(s) will have to be returned in their original packaging and state to: Ganterie Laura, 12 rue Keflavik 59510 Hem – France. This right of retraction can be exercised without the user incurring any additional costs, except for return postage fees. The seller commits to refund the customer within a period of 30 days. In the case of a product exchange, reshipping the product to the seller in registered packaging will be borne by the customer.
Return address: Mrs. Laura AZEVEDO – Ganterie Laura
12 rue Keflavik
59510 Hem
Email: contact@ganterie-laura.fr

Returning washed and/or worn products, damaged products, as well as those lacking their original packaging is not accepted.

Article 10- Product guarantee
Customers are informed that the seller is not the manufacturer of the products featured on the website www.ganterie-laura.fr and the seller cannot be held responsible for any hidden defects that could cause damages to a person and/or an item. The manufacturer is the sole responsible party for the products featured on the website. One or several products could be manufactured inside and outside the European Union. Products presented on the site are mainly made in Pakistan. In case the customer notices a hidden defect within 14 days after delivery was made, the seller commits to respect the terms and conditions of article 9 and exchange or refund the product if it is not available in stock, safe in case of a deterioration caused by the customer. Moreover, products have to be returned in their original packaging and in perfect state, holding all original labels.

Article 11 - Responsibility
The photos are communicated by way of illustration and are non-contractual. Indeed, Color may vary according to computer screen resolution and color adjustment. On the other hand, the use or reproduction of the photos featured on www.ganterie-laura.fr is strictly forbidden.
www.ganterie-laura.fr cannot be held liable for the disrespect of the legislation of a country where the products are delivered. It is up to the customer to verify with local authorities accept the importation or use of the products that you intend to order. We invite you to check the description of every product in the your shopping cart in order to know its precise characteristics, and in case of doubt or if you want further information, do not hesitate to contact www.ganterie-laura.fr via the contact form. In case of proven error between the product’s characteristics and its representation and/or the sale conditions, www.ganterie-laura.fr cannot be held liable.

Article 12- Applicable law
In case of dispute or complaint, the customer will address first and foremost the seller in order to reach an amicable solution. The present terms and conditions are subjected to the French law, this applies to both fund rules and formal rules.

Article 13- Personal data
The personal date you provide is necessary for your order handling and for commercial reasons. According to data protection law of January 6th, 1978, you have a right of access and rectify this data. This right can be exercised via our Contact page.

In the case of return, please click on " Return slip " in the FAQ section and to fill in the return form. (within 14 days)

Article 15- Disputes

Any command crosse through the site seller takes the membersh of the customer, and it without any limitation, in the general terms of sale of the seller. Quite various concerning the sale will be subjected to the French law in front of thecompetent jurisdiction.